Refund & Cancellation Policy

Effective date: August 24, 2026

1. General Policy

MoonStruck Hosting wants customers to understand what they are purchasing before payment. Because many services involve custom labor, reserved project time, recurring infrastructure, or non-refundable third-party purchases, refund eligibility depends on the type and status of the service.

2. Custom Website Design and Development

Deposits and payments for custom design, development, redesign, migration, configuration, consulting, and similar project work compensate MoonStruck Hosting for project scheduling and work performed. Unless an invoice, proposal, or written agreement states otherwise:

• Amounts attributable to work already performed are non-refundable.
• Third-party costs already incurred on the customer’s behalf are non-refundable.
• If a customer cancels before all work is completed, MoonStruck Hosting may refund any unearned portion of prepaid project fees after deducting work completed and committed third-party costs.
• Completed and delivered custom work is non-refundable.

3. Hosting and Recurring Maintenance

Customers may cancel future recurring hosting or maintenance service by contacting MoonStruck Hosting before the next renewal or billing date. Cancellation stops future renewals but does not automatically create a refund for a service period that has already begun. Unless otherwise stated in writing, partially used monthly or annual service periods are not prorated after the billing period begins.

4. SEO and AEO Services

SEO and AEO work involves research, analysis, content or technical work, implementation, monitoring, and professional time. Payments for work already performed are non-refundable. A customer may cancel future recurring SEO or AEO services before the next billing date unless a written agreement states a minimum commitment.

A lack of a particular ranking, traffic increase, AI citation, answer-engine placement, lead volume, or sales result is not by itself grounds for a refund because those outcomes are controlled in substantial part by third-party platforms, competition, algorithms, customer actions, and other outside factors.

5. Domains, Licenses, and Third-Party Fees

Domain registrations, domain renewals, premium domains, redemption fees, SSL certificates, paid software licenses, plugins, themes, email licenses, advertising charges, and other third-party purchases are generally non-refundable once purchased or committed because the third-party provider may not allow reversal.

6. Duplicate or Incorrect Charges

If you believe you were charged twice or charged an incorrect amount, contact us promptly. Verified billing errors will be corrected, and any amount determined to have been charged in error will be refunded or credited as appropriate.

7. Approved Refund Timing

When MoonStruck Hosting approves a refund, we will initiate it to the original payment method when reasonably possible. The time for the refund to appear depends on the payment processor, card network, and financial institution and may take several business days after it is initiated.

8. How to Cancel or Request a Refund

Send the request to info@mshosting.net or call 864-406-5676. Include the customer or business name, invoice or transaction information if available, the service involved, and the reason for the request.

9. Service Termination After Cancellation

After cancellation or non-renewal, websites, hosting accounts, email services, files, backups, domains, or other resources may eventually be removed or become unavailable. Customers should request or retain needed exports and backups before service termination. Domain transfer or release may be subject to registrar requirements, account standing, applicable fees, and verification procedures.

10. Contact

MoonStruck Hosting LLC
Website: mshosting.net
Email: info@mshosting.net
Phone: 864-406-5676